1. Information We Collect

Depending on how you use our website, we may collect:

• Contact details: Name, email, phone number, billing and delivery address.
• Order and payment details: Purchases, payment information, returns and transaction records.
• Account information: Login details, preferences and settings.
• Shopping activity: Products viewed, saved, added to cart or purchased.
• Technical information: IP address, device, browser, cookies and website activity.
• Messages: Information you share when contacting our customer support team.

2. Where Information Comes From

We receive information directly from you, automatically through our website and cookies, and from service providers or partners who help operate our store.

3. How We Use Your Information

We use personal information to:

• Process payments and fulfill orders.
• Arrange shipping, returns and refunds.
• Manage accounts and customer support.
• Improve our website and personalize your shopping experience.
• Send promotional messages and show relevant advertising, where permitted.
• Protect our store from fraud and security threats.
• Meet legal and regulatory obligations.

4. Legal Reasons for Processing

Where applicable data protection law requires a legal basis, we process personal information as necessary to fulfill orders and other contractual obligations, comply with the law, pursue legitimate interests such as store security and service improvement, or with your consent where required.

You can withdraw consent where we rely on it, without affecting processing that was lawful before withdrawal.

5. Who We Share Information With

We may share information with trusted providers who help us operate our store, including:

• Shopify and website technology providers.
• Payment processors and fraud prevention services.
• Shipping and fulfillment partners.
• Customer support and analytics providers.
• Marketing and advertising partners.

We may also disclose information when you request or consent to it, when required by law, to protect our rights, or as part of a business transaction.

Depending on your location, you may have the right to opt out of certain sharing for targeted advertising.

6. Shopify & Our Store

Honey & Linen is powered by Shopify. Shopify processes information to provide and improve our online shopping services.

Some Shopify features may use information about your interactions with our store and other Shopify merchants to support personalized services and advertising. For certain enhanced features, Shopify may be responsible for its own processing.

You can learn more through the Shopify Privacy Portal .

7. Cookies & Advertising

Our website uses cookies and similar technologies to support shopping features, remember preferences, understand website performance and, where permitted, personalize advertising.

Where required, we ask for your consent before using non-essential cookies. You may also be able to manage cookie preferences through our website's privacy settings or your browser.

You can unsubscribe from marketing emails using the link included in those messages. We may still send important order and account updates.

8. Data Security & Retention

We use appropriate measures to help protect your information. However, no online service can guarantee absolute security.

We keep personal information for as long as needed to provide our services, maintain accounts, comply with legal obligations, resolve disputes and enforce our policies.

9. International Data Transfers

Some of our service providers may process personal information in countries outside your country of residence.

Where required for transfers outside the European Economic Area or United Kingdom, we rely on appropriate safeguards, such as recognized contractual protections or applicable adequacy decisions.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of eligible information.
• Request a portable copy of your data.
• Object to or restrict certain processing.
• Withdraw consent where applicable.
• Opt out of certain targeted advertising or marketing uses.

To make a request, contact support@honey-linen.com . We may need to verify your identity before completing a request.

We will not discriminate against you for exercising your privacy rights. You may also have the right to appoint an authorized representative.

11. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you believe a child has provided personal information, please contact us so we can review the situation.

12. Other Websites

Our website may link to third-party websites or social media platforms. Their privacy practices are separate from ours, so please review their policies before sharing personal information.

13. Questions & Complaints

If you have concerns about how we handle your personal information, please contact us first so we can review your request.

Depending on your location, you may also have the right to complain to your local data protection authority or appeal a decision about your privacy rights.

14. Changes to This Policy

We may update this policy to reflect changes to our services, privacy practices or legal obligations.

When we make changes, we will update the date at the top of this page and provide additional notice where required.