Order Cancellations

Changed your mind? You may request to cancel your order free of charge before it has been processed or shipped.

Orders are generally processed within approximately 24 hours, so please contact us as soon as possible at support@honey-linen.com with your order number.

Once processing or shipping has begun, we may no longer be able to stop the order. This does not affect any statutory cancellation or withdrawal rights you may have.

Processing & Delivery

Our estimated order timelines are:

• Processing: 1–3 business days.
• Delivery: approximately 5–8 business days.

These are estimates rather than guaranteed delivery dates. Busy periods, carrier delays and customs processing may affect delivery times.

Where Returns Are Sent

Our orders are fulfilled through an overseas fulfillment facility. Approved returns are generally directed to the designated return facility provided in our instructions.

Please contact our support team before shipping an item so we can provide the correct return address and guidance.

Sending an item to an incorrect address may delay its processing. Your statutory rights remain unaffected.

Return Period

You may request a return within 30 days of receiving your order.

Requests made after this period may not qualify for our voluntary return policy. This does not affect your legal rights in relation to faulty, damaged or incorrectly supplied goods.

Return Conditions

For a return under our voluntary return policy, items should meet the following conditions:

• Unused, unwashed and undamaged.
• Original product tags still attached.
• Returned with original packaging where reasonably possible.
• Free from signs of wear or alteration.

Certain hygiene-sensitive products, including some underwear, lingerie and tights, may be excluded from voluntary returns where permitted by law.

How to Request a Return

1. Contact us. Email support@honey-linen.com with your order number and return request.
2. Provide your details. Include your full name, order number, the item you wish to return, its size and colour, and the reason for your request.
3. Include photos if needed. We may request clear photographs of the item, its tags or packaging to help us review the request, particularly if an item arrived damaged or incorrect.
4. Receive instructions. Our support team will review your request and provide the appropriate return address and next steps.
5. Send your return. Where applicable, use a tracked shipping service and include your order number inside the parcel.

Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for paying the return shipping costs upfront.

The cost depends on your location, the shipping provider and the return destination.

Where an item is faulty, damaged or incorrect, we will provide an appropriate remedy, including return shipping arrangements where required by applicable law.

International Return Transit

Returns sent to our overseas facility may take approximately 6–30 days to arrive, depending on the carrier, destination and customs processing.

We recommend keeping your shipping receipt and tracking details until your return has been resolved.

Tracking & Lost Parcels

We strongly recommend using a tracked shipping service for all returns.

Tracking helps us locate your parcel and confirm delivery. If your parcel is lost or delayed, please contact the shipping provider and our support team.

Responsibility for lost parcels will be assessed in accordance with applicable law and the circumstances of the return.

Refunds

Once your return is received, we will inspect it and notify you of the outcome.

If approved, your refund will be issued to your original payment method within the applicable legal timeframe. For voluntary returns, our target is to complete the refund within 30 days.

Your bank or payment provider may need additional time to display the refund.

If you believe your refund is overdue, please contact support@honey-linen.com .

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Include your order number, a description of the issue and clear photographs where available.

We will review the issue and arrange an appropriate solution, which may include a replacement, refund or other remedy required by applicable consumer law.

Additional Fees

We do not charge restocking or administration fees for approved refunds.

Return shipping costs may apply to voluntary change-of-mind returns, as explained above.

Your Consumer Rights

This policy does not exclude or restrict any mandatory consumer rights, including applicable rights to withdraw from distance purchases or obtain remedies for faulty or non-conforming products.

Where the law provides greater protection than this policy, the law takes precedence.